IT support

15 years of experience

IT support for companies is the core business of OutPro. Since 2005 we provide IT services in the form of IT Outsourcing for many companies from Szczecin, various regions of Poland, but also from outside the country.

We provide comprehensive services as an external IT department for small, medium and large enterprises, representative offices of companies in Poland and their branches abroad. We also perform body leasing of IT employees.

We carry out orders and IT projects in the field of implementation of server solutions, computer networks, IT consulting, DevOps, programming services for companies. We also deal with the monitoring of IT systems in the mode of 24-hour support.

Qualified IT engineers

Specializations of IT engineers

Our IT department consists of server system administrators, network solution engineers, IT security engineers, developers and DevOps administrators, Helpdesk specialists.

We are constantly improving our qualifications by participating in numerous trainings and certifications at the world's largest IT companies: Cisco, Microsoft, Mikrotik, Dell, Lenovo, VMware, HP, ESET, IBM and many others

Account manager

Each OutPro Customer is assigned a primary account manager(s) who is a direct contact person and may be the engineer who is on-site at the Customer's location on selected days/hours.

The potential of the team

At the same time the customer benefits from the potential of our entire team, in which we have the main areas of specialization: computer networks, server systems, programming, DevOps. Our engineers can easily communicate in English.

IT support for companies

Individual valuation of IT support

Conditions of the IT service offer depend on customer requirements and the current state of the IT infrastructure: size and configuration of the network, used IT equipment and software, number of branches, security standards, documentation and many other factors individual to each company. We prepare an individual IT support offer, adapting the scope of services to the needs of the organization

IT outsourcing - scope of cooperation

Server systems maintenance (administration, diagnostics, troubleshooting, configuration, application installation, development, etc.).

We maintain computer networks (administration, diagnostics, troubleshooting, configuration, application installation, development, etc.).

Service desk - we maintain workstations and client devices (diagnostics, troubleshooting, configuration, application installation, expansion, etc.).

We apply an advanced system of remote IT infrastructure monitoring.

We provide remote maintenance of server systems and computer network.

We provide remote assistance for users: consultations and help over the phone.

We provide consulting and advisory services.

For many years we have been providing IT security for large and medium-sized Polish companies and multinational corporations with multiple branches at home and abroad.

IT Outsourcing - model of cooperation with the client

We ensure full cost predictability (we set a fixed subscription fee tailored to the company's IT needs).

We present clear reports on the work performed (together with the invoice, the Customer receives a report which is a tool for controlling the service performed by OutPro).

We present the IT budget for the next year (license renewals, hardware replacement, contracts with service providers).

We provide service desk (immediate assistance through remote access and on-site at the Customer).

No employment costs (payment for employees, Social Security, recruitment) and training to improve the skills of IT specialists.

We use an advanced system of remote monitoring (together with documentation it guarantees minimization of downtime and even prevention of undesirable events).

We offer an attractive price - a more cost-effective solution than having your own IT department.

We provide continuity of care for the IT system (exclusion of the risk associated with the departure of an IT employee or inconvenience associated with personnel changes).

We provide access to a team of certified engineers, specialists in many fields (skills supported by practice and numerous implementations).

We provide access to the latest software and hardware solutions (OutPro partnership with global distributors).

We implement standardization of solutions (implementations and integrations of various systems taking into account the pursuit of compatibility of hardware and software, while ensuring support of manufacturers).

We create procedures and policies, prepare full documentation describing the construction and operation of systems, the status of hardware, software licenses, etc.

We set the directions and goals that the company's IT should aim at.

Microsoft VMware MikroTik
Cisco Dell HP IBM Ubiquiti Bitdefender
Microsoft VMware MikroTik Cisco Dell HP IBM Ubiquiti Bitdefender

Examples of implementations that we realize:

Server system implementations (Windows, Linux)
Microsoft Sharepoint implementations
Implementations and administration of MS Exchange mail system
Implementation of Comarch ERP Optima

Microsoft 365 system implementations
Implementations of virtualization systems (Vmware, MS Hyper-v)
Implementation of IT security systems
Outsourcing of IT departments

LSJ HR Group
Office 365

- Implementation of Office 365 on 40 workstations

- Migration of data to the cloud

- User training

- Post-implementation support

PDC Logistics
Outsourcing IT

- Outsourcing of IT specialists

- IT support for the most important logistic processes 24/7

- 24/7 support and monitoring of server systems

Shadowline GmbH
Outsourcing specjalistów IT

- Outsourcing of IT specialists
- Implementation of server systems
- IT support
- Office 365 implementation

Oktan Energy
Comarch ERP Optima

- Post-implementation support of ERP Optima system
- ERP Optima integration with external systems
- Outsourcing of ERP/IT specialists

Grupa Kozłowski
Outsourcing IT

- Comprehensive IT service
- DMS systems support
- Implementation of network security system